This policy explains what personal information Upstate Nutri LLC (“Upstate Nutri”, “we”, “us”) collects when you visit our website, buy our products, message us on WhatsApp, or apply to become a partner, and how we use and protect it.
Who we are
Upstate Nutri LLC, 14317 Potranco Rd Ste 205, PMB 317, San Antonio, TX 78253, USA. Email: support@upstatenutri.com. For customers in Nigeria, we are the data controller for the information described here. Customers in Nigeria can reach us about their data on WhatsApp at +1 726-250-5466 or by email at support@upstatenutri.com.
Information we collect
Information you give us
- Contact details: name, email address, phone or WhatsApp number.
- Order details: delivery and billing address, products ordered, order history.
- Partner applications: business name, location, partner type, expected order volume and any notes you send.
- Messages you send us by email, WhatsApp or our forms.
Information collected automatically
- Device and usage data, such as browser type, pages viewed and the site that referred you.
- Approximate location based on IP address, used to show the right region and prices.
Payment information
Payments are made by bank transfer or through our payment providers. We keep a record of the payment but never store your full card number.
How we use it
- To process, deliver and support your orders, including returns.
- To reply to your questions and partner applications.
- To send order updates and, if you agree, offers and new product news.
- To run promotions, bundles and partner promo codes.
- To prevent fraud, keep our site secure and meet legal, tax and accounting duties.
- To understand how our site is used and improve it.
For customers in Nigeria, we rely on these legal bases: performing our contract with you, your consent (for example, marketing messages), our legitimate interests in running and improving our business, and compliance with legal obligations.
WhatsApp and messaging
When you contact us on WhatsApp, your messages and number are processed by WhatsApp (Meta) under its own terms and privacy policy, as well as by us. We use your WhatsApp messages only to handle your order or inquiry, unless you agree to receive promotional messages. Reply “STOP” at any time to stop marketing messages by WhatsApp or SMS. Email marketing always includes an unsubscribe link.
Who we share it with
We do not sell your personal information. We share it only with:
- Service providers who help us run the business: payment processors, website and e-commerce hosting, email and messaging tools, analytics.
- Delivery and logistics companies in the USA and Nigeria, to get your order to you.
- Authorized distributors in Nigeria, where they fulfil your order, under confidentiality obligations.
- Authorities, when the law requires it, or to protect our rights and customers.
- A buyer or successor if our business is sold or reorganized.
Cookies
We use cookies and similar tools to keep your cart, remember your region, and measure site traffic. Where required, we ask for your consent before using non-essential cookies. You can also block cookies in your browser settings, though parts of the site may not work.
Your rights in the USA
Depending on your state (for example California, Texas, Virginia or Colorado), you may have the right to:
- Know what personal information we hold about you and get a copy.
- Correct inaccurate information.
- Delete your information.
- Opt out of targeted advertising, “sale” or “sharing” of personal information. We do not sell personal information.
- Not be treated differently for using these rights.
To make a request, email support@upstatenutri.com. We will verify your identity before acting on it, and you may use an authorized agent.
Your rights in Nigeria
Under the Nigeria Data Protection Act 2023, you have the right to:
- Be informed about how your data is used, and get a copy of it.
- Have inaccurate data corrected, and have data deleted when it is no longer needed.
- Restrict or object to processing, including for direct marketing.
- Receive your data in a portable format.
- Withdraw your consent at any time, without affecting earlier processing.
- Complain to the Nigeria Data Protection Commission (NDPC).
Contact us at support@upstatenutri.com to use any of these rights.
International transfers
We are based in the USA, so information from customers in Nigeria is transferred to and stored in the USA and other countries where our service providers operate. We protect these transfers with contractual safeguards and the other measures required by the Nigeria Data Protection Act 2023.
Keeping and protecting data
We keep personal information only as long as we need it for the purposes above, including legal, tax and accounting requirements. Order and invoice records are kept for seven years to meet tax and accounting requirements. We use reasonable technical and organizational measures to protect your data, such as encryption in transit and limited staff access. No system is completely secure, and we will notify you and the relevant authorities of a data breach where the law requires it.
Children
Our products and website are for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
Changes and contact
We may update this policy. We will post the new version here with a new effective date, and tell you about important changes. Questions or requests: support@upstatenutri.com, or write to Upstate Nutri LLC, 14317 Potranco Rd Ste 205, PMB 317, San Antonio, TX 78253, USA.