About these terms
These terms apply when you use upstatenutri.com, order from us online or on WhatsApp, or work with us as a partner. They form an agreement between you and Upstate Nutri LLC, 14317 Potranco Rd Ste 205, PMB 317, San Antonio, TX 78253, USA. By placing an order or using the site, you accept these terms and our privacy policy. You must be at least 18 years old to buy from us.
Health disclaimer
Our products are dietary supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. Statements on this site and our labels have not been evaluated by the US Food and Drug Administration.
- Read the label before use and do not exceed the suggested serving.
- Talk to a doctor or pharmacist before use if you are pregnant, nursing, taking medication, have a medical condition, or are scheduled for surgery.
- Joint Matrix contains green lipped sea mussel (shellfish). Check every label for ingredients you may be allergic to.
- Information on this site is general and is not medical advice.
Where we sell and pricing
We sell to customers in the United States and Nigeria.
- USA: prices are in US dollars and shown on the site. Sales tax is added to your invoice where it applies.
- Nigeria: prices are in Nigerian naira. Your total, including any delivery fee, is confirmed by us in writing on WhatsApp or by invoice before you pay.
We may change prices at any time, but changes do not affect orders we have already confirmed. If a product is listed at a wrong price because of an error, we will contact you before processing the order and you may cancel.
Orders and payment
Your order is an offer to buy. A contract is formed when we confirm your order by email or WhatsApp. We may decline or cancel an order, for example if a product is out of stock, if we cannot deliver to your address, or if we suspect fraud. If we cancel after you have paid, we refund you in full.
After you send your order, we confirm it and send you an invoice by WhatsApp or email. In Nigeria, you pay by bank transfer to the account shown on your invoice. In the USA, you pay using the method shown on your invoice. Payment is due before we ship unless we agree otherwise in writing.
Bundles, promotions and promo codes
- Bundle prices apply only to the products in the bundle as listed.
- Unless we say otherwise, promo codes cannot be combined with other offers or bundles, cannot be exchanged for cash, and may expire.
- Partner and promoter codes are for the audience they were issued for. We may cancel codes that are misused or shared on coupon sites without permission.
- Promotions may be limited to one region, a set time, or while stock lasts.
Shipping and delivery
USA
Standard shipping is free on orders of $35 or more, after discounts and before tax, to addresses in the 50 states. Orders under $35 pay a flat shipping fee, shown on your invoice before you pay. Orders usually ship within 1 to 2 business days of payment and arrive within 3 to 7 business days after shipping.
Nigeria
Delivery fees and timelines depend on your location and are confirmed with you before payment. Free shipping in the USA does not apply to Nigeria orders. You are responsible for giving an accurate address and phone number, and for being available to receive the delivery.
Delivery estimates are not guarantees. Risk in the products passes to you when they are delivered to your address.
Returns and refunds
For health and safety reasons, we accept returns of unopened products with the seal intact within 30 days of delivery. Contact support@upstatenutri.com or WhatsApp us to start a return. You pay the return shipping cost, unless the product arrived damaged or we sent the wrong item.
If your order arrives damaged, incorrect or incomplete, tell us within 7 days with a photo and we will replace it or refund you at no cost. Approved refunds go back to your original payment method within 10 business days. These terms do not affect any rights you have under consumer protection laws, including the Federal Competition and Consumer Protection Act 2018 in Nigeria.
Wholesale, retail and promoter partners
Partner pricing, minimum orders and payment terms are set out in a separate written agreement or invoice, which takes priority over this section if they conflict. All partners must:
- Sell products only in their original, sealed packaging, and not relabel, repackage or alter them.
- Store products as the label directs and not sell expired products.
- Use only the product claims and materials we provide, and never claim that a product treats or cures a disease.
- Follow advertising rules in their country, including the US Federal Trade Commission rules on endorsements and the requirements of the Advertising Regulatory Council of Nigeria (ARCON).
- Clearly disclose their partnership with Upstate Nutri when promoting our products.
- Comply with NAFDAC and all other laws that apply to selling supplements in Nigeria.
Partners are independent businesses, not employees or agents of Upstate Nutri. We may end a partnership if these terms are broken.
Using our website
The Upstate Nutri name, logo, product names, label designs, photos and site content belong to us. You may not copy or use them for commercial purposes without our written permission, except as we allow partners in writing. You agree not to misuse the site, for example by trying to break its security, scraping it, or placing fake orders.
Liability
To the extent the law allows, our products and site are provided “as is”, and our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for harm caused by misuse of a product or failure to follow the label. Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or your statutory rights as a consumer.
Governing law and disputes
These terms are governed by the laws of the State of Texas, USA. If you are a consumer in Nigeria, you also keep the protection of the mandatory laws of Nigeria. Please contact us first so we can try to resolve any problem quickly and informally. If we cannot, disputes will be handled by the courts of Bexar County, Texas, unless the law where you live gives you the right to bring a claim in your local courts.
Changes and contact
We may update these terms. The version posted when you place an order applies to that order. Questions: support@upstatenutri.com, or Upstate Nutri LLC, 14317 Potranco Rd Ste 205, PMB 317, San Antonio, TX 78253, USA.